@book { DokumentenManagementSystemeNutzenundKosten,
    title = "Dokumenten-Management-Systeme - Nutzen und Kosten",
    author = "Ann Katrin {Ostendorf}",
    year = "2000",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783832424053",
    url = "https://m.diplom.de/document/218217"
}